FAQ Frequently Asked Questions

Sales
Q
How do I enter if the delivery address and client are different?
A

On the purchase procedure screen, enter the shipping address first.
The client address can be entered at the end of the process, so please be careful not to omit any information or make any address mistakes.

Q
Can I request delivery to multiple addresses?
A

You can specify only one delivery address per order.
We apologize for the inconvenience, but please place your order in several shipments.

About your account
Q
I forgot my password.
A

For password reissue,Click here(You will need your registered e-mail address to reissue your password. (You will need your registered e-mail address to complete the procedure.)

Q
I have moved and would like to change my address.
A

You can add or change your new address by clicking "Check Address" in the Account Details section of My Page.

About Shipping
Q
Can I specify a delivery date and time?
A

If you wish, please fill in the "Add a note to order" field on the cart page when adding items to the cart.
You can specify a delivery date and time from 5 days later. If you wish to have your order arrive as soon as possible, please place your order without specifying a date and time.
Please note that there are some areas where time zone cannot be specified. In such cases, we will indicate on the delivery slip that you wish for delivery at "XX time", but we cannot guarantee delivery.

Q
I would like to know the tracking number of the delivery company.
A

We will provide you with the tracking number of the designated delivery company at the time of shipment. Please check the delivery status by entering the tracking number on the delivery company's tracking page.

Q
I have not received my order.
A

Please call us or send us an e-mail atInquiry Formto let us know your name, phone number, and order number.

Q
How can I have my order delivered in the shortest possible time?
A

Please place your order without specifying a delivery date using the order form.
We will arrange for delivery on the earliest possible date.
*There is a difference in the number of days required for delivery depending on the region.
Please note that delivery may be delayed due to inclement weather or delivery conditions.

Q
How will I receive the package if I am not available?
A

Please contact the delivery company and request for re-delivery.

Returns and Exchanges
Q
Can I exchange an item?
A

We do not accept returns or exchanges after an order has been placed.
For details,click herefor more information.

Q
My item was damaged when I received it. What should I do?
A

If there was a mistake on our part, we will accept returns upon notification within 5 days of receipt of the product. For details, please contact us,Click herefor more information.

About Purchasing
Q
Can I change my payment method?
A

If you wish to change your payment method after you have placed your order, we will cancel your order and ask you to place a new order.

Q
I want to make a purchase without registering an account (guest purchase).
A

You can place an order as a guest without registering an account. If you register for an account, you will be able to place future orders more easily, save your personal and shipping information, and view your order history.

Q
Can I order by e-mail, fax, or phone?
A

We are sorry. We only accept orders through our online store.

Q
Are sales taxes included in the price?
A

All prices include tax.